GENERAL TERMS & CONDITIONS

Booking information
We ask for your understanding that we can not hold back rooms due to requests. The rooms are allocated after receipt of binding bookings!

Tourist tax
A visitor's tax of € 2,40 per person and night (from 14 years) will be added to the price of the overnight stay.

Check-in: from 2 pm.
For arrival after 6 pm we ask for a short information by e-mail or phone.

Check-out: until 10 a.m.

WIFI
WIFI in selected public areas. No WIFI in the room!

Our hotel is a non-smoking hotel. There are ashtrays in front of the entrances and on the balconies.

Payment methods
You have the possibility to pay in cash, by EC-card or by bank transfer. We will gladly provide you with our bank details upon request.

Travel cancellation
We recommend that you take out a travel cancellation insurance policy, which you can take out directly with us. Through this travel cancellation guarantee you are financially protected and can cancel your booking for important reasons at any time. Important reasons are: Illness or accident of a travel participant, death in the family, conflagration or other unforeseen events affecting yourself. Upon occurrence of any of these reasons, you must provide appropriate confirmation.
The travel cancellation insurance costs € 25,-/adult and children are included.

Cancellation

Special situations require special arrangements and therefore we have changed our cancellation policy for you. If you are unable to reach us due to official restrictions regarding the corona virus, a short-term cancellation or rebooking can be made free of charge under the following reasons:
  • A level 6 travel warning (risk area - red corona light) for our region or yours.
  • You have tested positive for Covid-19 (providing the test result) or you are required to be quarantined as a contact person (providing the order)
  • You are unable to reach us due to official restrictions such as border or hotel closures

The following cancellation conditions apply:
  • up to 1 month before arrival no cancellation fee
  • 1 month to 1 week before arrival 70
  • late arrival/early departure 100% minus the pampering pension
The Austrian hotel contract conditions apply.

    Surcharges/Discounts
    Surcharge for booking a double room with only one full-paying guest HS: € 50,- ZS: € 30,-. We ask for your understanding that we rent our suites, apartments, studios and family rooms only to families with two full-paying guests and 1-2 children.

    For not consumed pampering board € 10,-/adult/day will be deducted.
    For a stay of up to 3 nights we charge an additional fee of € 4,- per adult and night.

    Pets
    We ask for your understanding that pets are NOT allowed in all rooms with wooden floors due to allergy sufferers. The 1st floor of our Zirbenholz rooms is intended for pets, as well as the double room "Enzian", the family studio "Margerite" and the apartment "Erika".

    We accept pets only by appointment and ask that you inform us already with your request!

    The price per dog per night is € 14,- (without food) and we ask you to bring your own dog basket/dog blanket. Beds, couches and armchairs are not intended for sitting or sleeping. Depending on how dirty they are, we reserve the right to charge a final cleaning fee. For hygiene reasons, please do not take your dog into the restaurant, the wellness area or the children's world.

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