General Terms & Conditions

Booking Information
Please note that we cannot reserve rooms on the basis of enquiries alone. Rooms are only assigned upon receipt of a confirmed booking request!

Local tax:
EUR 2,30 will be added to the price per person and night.

Check-in: after 2 p.m.
If you expect to arrive after 6 in the evening, please notify us in advance by phone or a short email.

Check-out: by 10 a.m.

Our hotel is a non-smoking establishment. Ashtrays are available for your use, however, outside of entrances as well as on the balconies.

Payment Options
The prices listed include local tourism taxes. You have the option to pay in cash, with an EC Card, or by bank transfer. Unfortunately, we are unable to accept credit cards. Upon request we will be happy to provide you with our banking information.

Booking Cancelations
We strongly recommend that you purchase holiday cancelation insurance, which will protect you financially should you be forced to cancel your vacation due to pressing reasons such as: illness or accident affecting a member of your party, a death in the family, fire or other unforeseeable circumstances that impact you personally. Should any of these unfortunate events occur, you will be required to provide appropriate documentation.
Holiday cancelation insurance costs € 22,-/adult with children included.

Cancelations
In the event of delayed arrival or premature departure, the following conditions will apply:
  • prior to 3 months before arrival: no cancelation fee
  • between 3 months and 1 month before arrival: 40%
  • between 1 month and 1 week before arrival: 70 %
  • delayed arrival/early departure: 100% minus the cost of pampering pension
Reservations are handled in accordance with Austrian Hotel Contracting Conditions: http://www.hotelverband.at/down/AGBH_061115.pdf

Surcharges/Rebates
Surcharge if booking a double room for a single full-paying guest in high season: € 30; mid-season: € 21. Please note that we only rent our suites, apartments and studios to families with two full-paying guests.

If guests choose not to avail themselves of pampering pension, we will reduce the price by € 10/adult/day. Guests staying 3 nights or less will be billed a surcharge of € 4 per adult and night.

Pets
Please note that pets are NOT allowed in all of our rooms with wood flooring. The 1st floor of our newly renovated “Wood Rooms” is intended for pets. In the “Larch Suite” and the “Edelweiss” family studios, pets are not permitted at all!

We only accept pets with advance notice. Please let us know if you do plan to bring along a pet at the same time you send us your enquiry!

The price per dog and night is € 8 (food not included). Please bring your own dog basket/blanket. Beds, couches and chairs are not intended as sitting or sleeping areas for your pet.
For hygiene reasons, please do not bring your dog into the restaurant, the wellness facilities or into our children’s areas.
 
 
 
 
 
 
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Familienhotel Kreuzwirt Kreuzberg 2 - A-9762 Weissensee Phone+43 4713 2206
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